© 2018  All rights reserved by Forest Freaks Records 

Privacy Policy

SECTION 1 - What Type Of Information Do We Collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password (not visible for us), communications); payment details (including credit card information but security codes are not visible for us), comments, feedback, product reviews, recommendations, and personal profile.

 

SECTION 2 - How We Collect Information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only!

Google Analytics - We use Google Analytics to track our customers behavior on our website. Such as session time on website, age, country and etc.

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org and read bellow (section 6) what cookies we are collecting.

 We use App called "Hotjar" to watch customers behavior on our Online store. This way we can see how our customers behave on our Online store and later to improve customers experience for a future uses of our Online store. 
Data collected using "Hotjar" service belongs to Forest Freaks Records only. Data stored electronically in Ireland, Europe on the Amazon Web Services infrastructure, eu-west-1 datacenter. As the data controller, Forest Freaks Records are the only one with direct access to collected data, which will never be used by any third party for any other purpose other than for that which we give direct consent. "Hotjar" data retention times are no longer than 365 days, ensuring no data is stored unnecessarily. "Hotjar" giving us full transparency over how our customers data is stored and maintained. "Hotjar" is not tracking any TEXT Input information on our Online store, for example credit card information, reviews, emails, addresses etc.

-We track behavior, not individuals-

To protect and guarantee visitor privacy, "Hotjar" is built on anonymous insights and not on personal data. Site visitors are assigned a unique user identifier, so that "Hotjar" can keep track of returning visitors without relying on any personal information. When collecting data with Recordings, "Hotjar" also has various automated suppression features in place and data is suppressed client-side, in the visitor’s browser, meaning personally identifiable information never reaches our servers keeping their session private.
If you want to get more information about what data we are collecting please feel free to contact us by email forestfreaks.music@gmail.com and we will respond instantly!
More about "Hotjar" application - https://www.hotjar.com 

Facebook Pixel - We use Facebook Pixel tracking tool to get information about customers behavior on our website and latter we may use this data for (Just) our marketing campaigns! Feel free to contact us if you need more information and we will let you know everything you need about collecting and storing your personal information.  

 


If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at forestfreaks.music@gmail.com or mailing us at:
Forest Freaks Records
Gelvonu g. 59-55 Vilnius  LT 07135

 

SECTION 3 - Why Do We Collect Such Personal Information?

We collect such Non-personal and Personal Information for the following purposes:
1. To provide and operate the Services;
2. To provide our Users with ongoing customer assistance and technical support;
3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
5. To comply with any applicable laws and regulations.

 

SECTION 4 - How Do We Store, Use, Share And Disclose Forest Freaks Records Website Visitors Personal Information?

Our business is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 - How Do We Communicate With Our Site Visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

SECTION 6 - How Do We Use Cookies?

Cookie name                                          Life span                                     Purpose

svSession                                                Permanent                                 Creates activities and BI

hs                                                              Session                                       Security

incap_ses_${Proxy-ID}_${Site-ID}        Session                                       Security

incap_visid_${Proxy-ID}_${Site-ID}      Session                                       Security

nlbi_{ID}                                                    Persistent cookie                      Security

XSRF-TOKEN                                          Persistent cookie                      Security

smSession                                               Two weeks                                 Identify logged in site members

SECTION 7 - PAYMENTS:


If you choose a direct payment gateway to complete your purchase, then WIX stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read WIX’s Terms of Service or Privacy Statement.

 

SECTION 7 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

SECTION 8 - LINKS


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECTION 9 - AGE OF CONSENT

 By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 10 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at forestfreaks.music@gmail.com or by mail at
Forest Freaks Records
[Re: Privacy Compliance Officer]
Gelvonu g. 59-55 Vilnius  LT 07135